Installation & Setup(5) Permissions & Licenses(3) System Requirements(8) Updates & Maintenance(1) Troubleshooting(10) Login & Authentication(3) Status Rules & Synchronization(8) Pricing & General(5) Support & Feedback(2)
Installation & Setup How do I get dding.sync for my company?
How do I install dding.sync?
Can I install dding.sync without the WebInstaller?
Why do I need a dingsConnector browser extension?
Where can I find the dingsConnector browser extension?
Permissions & Licenses What permissions are required for dding.sync?
Do you need a license for the AppWizard page?
Are there higher costs for custom rules?
System Requirements Which operating systems does dding.sync support?
Does dding.sync work with virtual desktops?
Does dding.sync work in Citrix environments?
Which browsers are supported?
Can dding.sync be used in the Genesys Cloud Desktop App?
Can dding.sync be used via Microsoft Teams in the browser?
Which permissions are required from O365 / Microsoft Teams?
Is syncDings compatible with the Genesys Cloud Desktop App for Windows?
Updates & Maintenance How frequently does the connector or browser extension require updates?
Troubleshooting I'm getting a license error: The integration is missing from my organization!
A message appears in AppFoundry: This offer is currently unavailable
Warning: It looks like everything is correctly installed, but the Genesys website is not open
Warning: Not all necessary components were installed correctly
Warning: Please restart the last installation
I'm getting error code [10002] when starting dding.sync
The error persists despite following the instructions
The connection to MS Teams is disrupted. What can I do?
I'm getting a message that the dding.sync integration is not available.
dding.sync is outdated. What can I do?
Login & Authentication When starting dding.sync, I'm prompted to log in to Teams – what should I do?
How do I log in to dding.sync?
I clicked Logout – Genesys. How do I log in again?
Status Rules & Synchronization The synchronization rules are set in Genesys Cloud or locally by the customer. The following questions and answers therefore only apply if the corresponding rules have been configured accordingly. The information in this section is for guidance only.
When the Teams status changes to Do Not Disturb, should the Genesys status be changed?
When the Teams status changes to In a Meeting, should the Genesys status be changed?
When a call is ringing or connected in Genesys, should the Teams status be changed?
When the agent is not on a call in Genesys – how should the Teams status behave?
When the Teams status changes to Away, should the Genesys status be adjusted?
When the Genesys status changes to On Queue, should the Teams status be changed?
When the Genesys status changes to Away, should the Teams status be adjusted?
Is it possible to define different synchronization rules for different user groups?
Pricing & General How much does dding.sync cost per agent?
Is there a free trial for dding.sync?
Which languages does dding.sync support?
Can the AppWizard also be found under Apps in Genesys?
Support & Feedback I have a problem that cannot be solved with the FAQ. What should I do?
I have an idea for a useful new feature. Can I contact you?
